The decision was made amid strikes at the company
The management of the Wildberries marketplace will suspend the accrual of fines for employees of pick-up points (PIU). The measure will affect cases in which the buyer will receive goods that do not correspond to the ordered ones. This was reported in the press service of the online retailer.
The company is finalizing a control system that will prevent cases of substitution of goods, representatives of the retailer said. They added that the marketplace has already improved its arbitrage service and canceled more than 10,000 incorrect substitution penalties. Now the marketplace intends to sort out all disputable situations, the company specified.
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What is important to know:
On March 15, employees of the Wildberries marketplace order pick-up points went on strike throughout Russia. According to Forbes, workers agreed to strike at a special online conference.
The fact is that the management of the service has introduced a new system of fines, according to which employees will be charged the full cost of the goods if the buyer issues a return due to marriage or receives the wrong thing. The company referred to the results of an internal study, from which it follows that in 98% of cases the PVZ employee is to blame.